‘Het anti-klaagboek’ is now also available in English!
The Anti-Complain Book
First Aid Kit for Nagging and Whining
SYNOPSIS
Do not allow the nagging and whining of colleagues, family, or friends to ruin your day anymore. Find out how to put an end to their laments.
For many people, the glass is half empty. When the first warm day of spring arrives, they are already complaining about the heat. When it rains, they pour. After a big salary raise, they still complain about their neighbor’s new car. Does this sound familiar? Then use your innate optimism and get rid of the complaining culture, both at home and at work.
After a career as international project and crisis manager, author and change specialist Bart Flos has become a professional complaint coach. More than anyone, he understands what drives notoriously heavy complainers, why they like it so much and how we can positively influence their mindset.
Want to learn more? Go to www.antiklaagboek.nl
Download the e-book on BOL, on managementboek or on Amazon
Publication date 1 December 2024
TABLE OF CONTENTS
Introduction
Chapter 1 | What is complaining?
About nagging, whining, moaning and groaning
The top ten most popular complaining topics
Anti-complaining for beginners
Ultimate anti-complaining
Chapter 2 | Why do we complain?
High expectations
Spoiled by the modern age
The need for attention and recognition
Blinders against the positive
Wanting to fit in
Thinking that complaining is ok
Compliantly living the life you don’t want
Being dissatisfied, silly, and anxious
Keeping everything bottled up inside
Chapter 3 | Unmask the complainer
How do you recognize a complainer?
How much do you complain yourself?
What about all the others?
Chapter 4 | Get rid of your own nagging
A good conversation with yourself
What to do if you can’t resist?
Chapter 5 | Dealing with other people’s whining
The power of the positive
The clever distraction
Attention to the emotion
Listen, reflect and repeat
The power of laughter
Go back to the source
The power of the unexpected
The referral
Take the back door using The Why
Chapter 6 | First aid kit for complaining disasters
The self-fulfilling prophecy
The down-to-earth reality
About acceptance and resignation
The frontal confrontation
Epilogue
